Calia. Art is a print-on-demand platform, meaning that all products are custom-made and produced only after an order is placed. Due to this, we do not accept returns or offer refunds in cases where a customer changes their mind about a purchase.
Damaged or defective orders
If your order arrives damaged or contains a manufacturing defect, we will offer a free replacement or a full refund.
To request a replacement or refund, please get in touch with us on contact@calia.art within 30 days of delivery and include:
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A clear photo of the issue
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A photo of the barcode label on the packaging
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Calia.Art Order ID
Once we’ve reviewed the issue, we’ll arrange a replacement or refund as quickly as possible.
Cases where refunds or reprints are not available
We cannot offer refunds or replacements in cases where:
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The wrong size, color, or artwork was ordered.
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The customer has changed their mind after receiving the item.
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The print placement falls within normal production tolerances.